Got a question? We have tried to cover all the questions you might have. If still a question comes in mind? your answer is just an email away.
We use 400 Grade Stainless Steel for all series of product portfolio.
Ortho Class as a manufacturer of best class orthodontics instruments produces and market its products itself.
In our effort to achieve best class quality of our products and maximum customer satisfaction Ortho Class got its products approved with European Directive 93/42/EEC, Medical Devices and International Standard ISO 13485 Medical Devices – Quality Management Systems.
More over to above, to particularly ensures the quality of each and every instruments that is being manufactured at Ortho Class is inspected several times during manufacturing and hand checked with hard and soft wires, ligatures ties, pins, stops, brackets, buccal tubes and bands before being shipped, this process is performed by professional technicians so you can have PEACE OF MIND.
Your complete satisfaction is our priority.
Ortho Class brazes Tungsten Carbdie (TC) inserts on orthodontics cutters, pliers and instruments that have to meet frequently hard requirements because instruments brazed with Tungsten Carbdie (TC) inserts cuts through hard and soft wires, separate brackets with ease, twist and hold ligature more securely without slippage.
Cutters, pliers and instruments that are brazed with Tungsten Carbdie (TC) inserts are marked with TC along with the art nos. so they could be eaisly diffeereniate from non tc instruments. like ART NO. OC 3022 TC
Yes, Ortho Class orthodontics instruments are sterilizable. For best results kIndly consult the IFU inside the packing.
*Our hard wire cutter ART NO. OC 1025 is black oxide so it CANNOT BE HEAT STERILIZED.
Ortho Class is a family owned and operated business and we are third generation in production, We learned from our forefathers “Precise and Reliable instruments are the basic of successful treatment.” As our ancestors had a vase full of experience of grinding and edge making that helped us a lot, which is indeed lot more than needed to sharp an orthodontists wire cutter or grinding down the beaks of a light wire pliers which requires years of practices and experience.
You can know about Ortho Class in depth from the about us section of the Ortho Class Website or on the second page of the product literature.
Yes, all Ortho Class orthodontics instruments are protected under 2 years replacment guarantee. A two-year guarantee is a commitment that we will repair or replace the product if it malfunctions or fails to meet quality standards within two years of purchase.
*Terms and conditions are applied.
Yes, all Ortho Class orthodontics instruments covers a lifetime warranty against defect in material or craftmenship.
*Warranty is covered under the normal and intended use.
*Ortho Class orthodontics instruments should be only used for intended purposes.
We accept payments by Debit/Credit Cards, PayPal, Bank Transfer (Swift) and Money remitter companies e.g Money Gram, Ria and Western Union.
*Payments through Money Gram and Western Union are only accepted from those countries or buyers who can not avail Credit Cards or PayPal services.
*Terms and conditions are applied.
Yes, We offer Credit Termed payments without any extra charge. Credit Termed payments only apply on bulk quantity orders and can be of maximum 60 days.
For more information on credit termed payments kindly negotiate and confirm and consent agreement prior to order.
*Terms and conditions are applied.
A detailed 49 pages product literature is available on our website for download. You can also ask for product literature by email. If you require further detail on any product you can email your query.
*All pictures/illustrations are for reference purposes.
*We reserve the right to make change / alter in design, size / dimensions and base material for the betterment of functional life of product.
Yes, off course you can buy in bulk. If you are a clinic, dental school, professional importer, company, retailer, whole seller, supplier, hosting a educational seminar or filling a tender and planing to buy orthodontics instruments in high volume. Ortho Class as manufactory offers bulk ordering. Simply e-mail us your introduction with list and our representative will guide you in detail.
Yes, off course we offer free samples but only to bulk quantity ordering customers. If you need to evaluate the Ortho Class orthodontics instruments before ordering bulk quantity, speak to your Ortho Class representative and the free samples will be shipped to you after making necessary arrangements.
If you need free samples ask your Ortho Class representative. Thanks
*Ortho Class reserves the right to accept or decline your request of free samples.
Yes, we ship to all international destinations.
Order delivery medium is based on your choice. We work with major carriers offering services ranging from standard to express. Major carriers includes DHL, UPS, FedEx, Toll, dpd, Sky Net and yes off course EMS (Postal Service). We do work with air and sea cargo carriers.
The Free Delivery packages are routed by ortho class selected carriers for every destination. If your choice is different, addtional fees will be applied dependding on the weight.
*You can also hire the carrier yourself.
Estimated Delivery Times:
It normally takes 8-12 Business Days to arrive by DPD and Express Mail Service (EMS) and 4 to 6 Business Days by DHL.
Your order will be moved after the clear funds received in our account. We need two days to process your order.
Some times, there may be a delay depending on stock unavailability or high order volumes. If that is the case, we will notify the customer by email within few hours.
*The dispatch time of bulk quantity order will negotiated with the client.
Yes, once the package is shipped a tracking id we will be emailed to you. If you did not see email kindly check the junk or spam folder.
Sure, send us an email with the question, if the question is related to a order on route, please provide your invoice number, name and email and our dispatch team will responce to you.
We would love to partner with you. Email us and our representative will guide you.
Yes, as a manufactory we make custom instruments on the clients request. If you can a custominstruments to manufacture let's discuss.
With heavy heart, Sorry that's not possible as the custom tools were approved from you before the hand were in the job.
Free worldwide shipping is applied to all orders of value USD $200 and above till USD $ 600 on all orders every time. No ifs or buts.
For orders below value USD 200 shipping expense will be charged and is calculated as per the weight and courier service of your choice.
*Free Shipping rule does not apply on high volume quantities and bulky weight orders.